Shipping policy

 Shipping Policy

Thank you for shopping at PRINIA BLUE! We are pleased to offer shipping to most regions from Singapore. This policy outlines our shipping procedures and timelines.

1. Shipping Costs:

  • Singapore (Domestic):

    • Standard Shipping: $USD5.00 (For orders under $USD35.00) (Estimated delivery: 2-5 business days)
    • Express Shipping: $USD10.00 (Estimated delivery: 2-3 business days)
    • Free Standard Shipping: Offered on orders over $USD35.00 within Singapore.

  • International Shipping (excluding U.S.A): Shipping costs for international orders are calculated based on the destination country, weight of the package, and chosen shipping method. You will see the exact shipping cost at checkout before you complete your purchase. We offer the following shipping rates for International Delivery:

    • Standard Shipping: $USD15.00 (Estimated delivery: 7-30 business days)
    • Express Shipping: $USD125.00 (Estimated Delivery: 7-14 business days)
    • Free Standard Shipping: Offered on orders over $USD40.00.

    Please note that these are estimated delivery times and may vary due to customs clearance, local postal services, and other factors beyond our control.

  • U.S.A: Due to the current global situation, PRINIA BLUE offers the following shipping options listed below. This may change without warning. For clarification on current shipping policies and allowances, please email us at hello@prinia.blue
    • Standard Shipping: $USD25.00 (Estimated Delivery: 11-30 business days)

  • Currency: All shipping costs are displayed and charged in USD. Your payment provider will handle the currency conversion at their prevailing rates.

  • Import Duties, Taxes, and Fees: International customers are responsible for any import duties, taxes, VAT, brokerage fees, or other charges levied by their destination country's customs and tax authorities. These charges are separate from our shipping costs and are not included in the price of your order. Please check with your local customs office for information on potential charges. PRINIA BLUE is not responsible for any customs duties or taxes incurred.

2. Order Processing Time:

  • We aim to process and ship all orders within 2 business days (excluding public holidays in Singapore) after receiving your order confirmation. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

3. Shipping Methods and Delivery Times:

  • Domestic (Singapore): We use SingPost, NinjaVan for domestic shipments. Estimated delivery times are provided above.

  • International: We partner with reputable international carriers such as DHL, FedEx, UPS, JustShip, Singapore Post to ensure reliable delivery worldwide. The estimated delivery times for each zone are provided above. Please select your preferred shipping method at checkout.

  • Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website where you can track the progress of your shipment. Please allow up to 24 hours for the tracking information to become available.

4. Shipping Restrictions:

  • Countries: We currently ship to most countries worldwide. However, there may be certain countries we are unable to ship to due to legal restrictions or carrier limitations. If you are unsure whether we ship to your location, please contact us before placing your order.
  • Items: Some items may be restricted from international shipping due to size, weight, or import regulations in certain countries. Any such restrictions will be noted on the product page.

5. Shipping Address Accuracy:

  • Please ensure that you provide a complete and accurate shipping address, including your full name, street address, apartment/unit number (if applicable), postal code, city, and country. PRINIA BLUE will not be responsible for delays or failed deliveries due to incorrect or incomplete shipping addresses provided by the customer.
  • If a package is returned to us due to an incorrect or undeliverable address, the customer will be responsible for any additional shipping charges to resend the package. 

6. Lost or Damaged Packages:

  • In the unlikely event that your package is lost or damaged during transit, please contact us immediately at hello@prinia.blue or +6589630103 with your order number and details of the issue.
  • We will work with the shipping carrier to investigate the issue and find a suitable solution. This may involve filing a claim with the carrier.
  • Our policy on replacements, refunds, or store credit for lost or damaged packages will be assessed on a case-by-case basis, depending on the outcome of the carrier's investigation. Please report any lost or damaged packages within 21 days of the estimated delivery date.
  • For high-value international orders, we recommend considering shipping insurance for added protection. Please contact us if you would like to inquire about insurance options.

7. Contact Us:

    • Email: hello@prinia.blue
    • Phone: +6589630103
    • Contact us through any of our official social media channels listed on our website: www.prinia.blue

8. Policy Updates:

  • PRINIA BLUE reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this policy periodically for any changes.